Scope and Definitions

This Shipping and Delivery Policy applies to all orders and deliveries placed through uc360solutions.com (the "Website"). "Customer" means any individual or organization placing an order via the Website. "Seller" or "Provider" means UC360 Solutions and its authorized delivery partners.

1. Order Processing Time: Orders are typically processed within 1–2 business days after payment confirmation. Processing does not include weekends or public holidays.
2. Shipping Methods & Delivery Estimates:
   • Standard Delivery (Domestic): 3–7 business days from dispatch.
   • Express Delivery (Domestic): 1–2 business days from dispatch, when available.
   • Local Same-day/Next-day: Available for select locations and services; subject to cutoff times and availability.
   • International Delivery: Varies by destination — typically 7–21 business days; customs clearance may extend delivery time.
3. Shipping Charges: Shipping fees are calculated at checkout based on delivery method, order weight/size, and destination. Promotional free-shipping thresholds (if any) will be displayed during checkout.
4. Dispatch vs Delivery: Dispatch means the date the order leaves our fulfilment center. Delivery time is measured from dispatch and may be affected by carrier schedules and local conditions.
5. Tracking: For shippable items, tracking information will be emailed or made available in your account once the order is dispatched. Track delivery via the carrier's tracking page using the provided tracking number.
6. Delivery Attempts & Failed Deliveries: Carriers may make multiple delivery attempts. If delivery fails and the package is returned to sender, additional redelivery fees may apply. Customers should follow carrier instructions for re-scheduling delivery or collection.
7. Address Changes: Requests to change the delivery address should be made promptly. We may not be able to change the address after dispatch; additional fees or cancellation may apply.
8. Customs, Duties & Taxes (International Orders): For international shipments, customers are responsible for any import duties, taxes, or customs charges levied by the destination country. Delivery may be delayed pending customs clearance.
9. Delays & Force Majeure: Delivery times are estimates only. UC360 Solutions is not liable for delays caused by carrier issues, extreme weather, natural disasters, strikes, pandemics, or other events beyond our control. Where significant delays occur, we will notify affected customers and offer alternatives where possible.
10. Damage or Missing Items: Inspect deliveries on receipt. Report damaged, missing, or incorrect items within 48 hours of delivery by contacting info@uc360solutions.com or calling 18001088586. Provide order number, photos (if applicable), and a description of the issue.
11. Returns and Exchanges: Returns and exchange eligibility depend on the product or service type. For shippable products, see our Returns Policy for detailed steps, timelines, and any return shipping costs. Some products or promotional items may be non-returnable; such restrictions will be communicated at purchase.
12. Third-party Fulfilment: Some orders may be fulfilled by trusted third-party partners. While we strive for consistency, third-party terms and carrier policies may apply to those shipments.
13. Contact & Support: For shipping inquiries, tracking help, or delivery issues, contact UC360 Solutions at 18001088586 or email info@uc360solutions.com. We aim to respond within 3 business days and will work to resolve delivery problems promptly.
14. Policy Changes: UC360 Solutions may update this Shipping and Delivery Policy periodically. Changes are effective when posted on the Website. Continued use of the Website after changes constitutes acceptance of the revised policy.